Frequently Asked Questions
Return of product is always considered a painful process for customers but we keep it very simple and seamless for our customers without any complication. We only request customers to follow a defined process which will help us close return issue as quick as possible. Below stated are various nature of returns/refunds.
|SN.||Nature of Issues||Restocking Fee||Return Shipping Charges||Additional Charges||Validity|
|1||Order cancellation before Shipping||N/A||N/A||N/A||24 hours from order placed|
|2||Order cancellation after Shipping||N/A||N/A||N/A||48 hours from order placed|
|3||Buyer's Remorse||25%||N/A||N/A||15 days from the date of an order delivered|
|4||Damage in Transit||N/A||N/A||N/A||7 working days from date of delivery|
|5||Product Defect||N/A||N/A||N/A||7 days from the date of an order delivered|
Dinesh Art and Ecocraft is committed to deliver your order with good quality packaging within given time frame. We ship throughout the work, except Sunday and public holidays. To ensure that your order reaches you in good condition. In the shortest span of time, we ship through reputed courier agencies only.
The shipping charges is specified separately for every product. For multiple products ordered the programe adds up the total of all individual shipping charges. Shipping charges are calculated on the final total weight and volume of the package. If you think, you have received the product in a bad condition or if the packaging is tempered with or damage before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call us on 0-989-255-2708 or email at firstname.lastname@example.org. We will personally ensure that a brand new replacement is issued to you with no additional cost.
You can return the product only if there is a damage or defect.
Select the product that you wish to buy. Go to Product Detailed Page, click on "Buy Now" option. If you wish to buy product(s) in bulk Please connect with us on email@example.com to know more.
Yes, We do sell our products in bulk. We have a “Buy More, Pay Less” service. Please connect with us on firstname.lastname@example.org to know more.
We are selling our products only to trusted buyer. To ensure quality and service meet, The method of payment, shipping and delivery can be discussed and finalised through instagram,email,phone and whatsapp.